Returns

If purchased from a retailer, please see them for Returns & Exchange advice. For any clarification please email us and we will get back to you in 24hrs. 

Feetures New Zealand is proud to offer a hassle-free Returns Policy on all of our full-priced products. Unfortunately, no SALE items can be accepted for return. 

Change of Mind Returns:
If you wish to return your item for ANY reason, you may do so within 30 days, in as-new, re-saleable condition with all original packaging, tags and labels intact and attached. 

We will be able to send you a pre-paid postage label for you to use for the return of the items, so it’s at no cost to you. If you request a “Change of Mind” return to the email below, this will prompt the returns team to issue you with a prepaid label in due time. Upon receipt of the items to our returns address, your return will be processed in 24 hrs.  

We can process all returns for either a refund or store credit. NOTE: “Sale” items cannot be returned/exchanged in any circumstances. Worn/used items cannot be returned/exchanged in any circumstances.

Store Credits:

• Are valid for 12 months use from code issue, and can be used on any of the items listed on feetures NZ.
• Any additional shipping fees paid on the original order will not be credited.

Refunds:         

• Are only able to be processed to the original payment method from which you originally paid
• Any additional shipping fees paid on the original order will not be refunded.

Mistakenly Sent Items:
If you believe you have been sent an item in error, please respond to your order confirmation email, detailing the items which have been omitted/sent in error, as well as the items which you were meant to have received. We will ensure you are sorted in no time at all!

Faulty Product:

That's usual - email us using the "contact" us form!

Further Notes from feetures NZ:

Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the New Zealand Consumer Law. Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the New Zealand Consumer Law.