Shipping policy

Shipping Policy – New Zealand

We use the New Zealand Post (NZ Post) network to deliver all orders shipped within New Zealand. This provides a reliable and trackable delivery service to support our order fulfilment process.

Authority to Leave (ATL)

Customers may choose to provide an Authority to Leave (ATL) at checkout, authorising NZ Post to leave the parcel in a safe place at the nominated delivery address if no one is available to receive it.

By selecting or providing ATL instructions, the customer acknowledges that delivery is deemed complete once the parcel has been delivered in accordance with those instructions, and accepts responsibility for the parcel from that point onward.

If no ATL is provided, NZ Post will attempt delivery in line with their standard delivery procedures.

Shipping

We offer free shipping on all New Zealand orders over $85 NZD.

Once an order has been processed and dispatched, delivery timeframes are managed by NZ Post and are outside of our direct control. We will take reasonable steps to ensure orders are dispatched within the timeframes outlined below.

Delivery Timeframes

(Based on NZ Post service estimates)

• 3–4 Business Days

Delivery timeframes are estimates only and may vary due to factors outside our control, including carrier delays, weather events, or peak delivery periods.

Warehouse Operating Times

Our warehouse operates Monday to Friday, 8:00am to 4:00pm, excluding New Zealand public holidays.

We aim to process all orders within 2 business days after payment has been received.

During sale, promotional, or high-volume periods (including EOFY, Black Friday, and Christmas/New Year), order processing times may be extended. Where delays occur, we will process orders as soon as reasonably possible.

Stock Availability

We make reasonable efforts to maintain accurate stock levels on our website. In the event that a product is unavailable after an order has been placed, we will notify you within 48 hours and offer an appropriate remedy, which may include an exchange, store credit, or refund, in accordance with New Zealand consumer law.

Tracking Your Order

Once your order has been dispatched, you will receive a dispatch confirmation email containing your NZ Post tracking number.

You can track the progress of your delivery by entering the tracking number on the NZ Post website. Please ensure a valid email address is provided at checkout.

Order Not Delivered

If your order has not arrived within a reasonable timeframe, please contact us at sales@ippnz.co.nz, including your name, order number, and contact details.

If a delivery attempt is unsuccessful, NZ Post may redirect the parcel to a nearby NZ Post collection location for pickup.

If a parcel is returned to us due to an incorrect address being provided, or because it was not collected from an NZ Post collection point, we will contact you to confirm the correct delivery details before arranging reshipment, to help prevent the same issue from occurring again.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under the Consumer Guarantees Act 1993 (NZ) or any other applicable New Zealand consumer protection laws.